StratoGen is a leading VMware hosting provider with award winning cloud platforms in the UK, US and Asia. StratoGen hosted VMware services include a 100% uptime service level guarantee.
Beyond The Hype
We are a Service Provider Partner of VMware, and along with our other partnerships with HP, NetApp and Cisco have built an enterprise class infrastructure that enables organisations to go beyond the cloud computing hype to gain real business benefits. We help to drive down your costs, react quickly to changing business conditions and provide simplified management of your resources.
The StratoGen product range offers everything you need to leverage the cloud for your organisation. Our core product is VMware Hosting, allowing you to cost effectively scale out your hosted infrastructure from a single virtual machine to complex multi-site environments including firewalls, load balancers and much more.
Mid sized organisations can take advantage of dedicated, high performance infrastructure by outsourcing entirely or partially to StratoGen. A StratoGen Private Cloud gives your organisation dedicated, scalable computing resources without the need to purchase, configure, maintain, or manage the underlying infrastructure.
We help organisations to eliminate the risk of data loss and business catastrophe using a tried and tested Disaster Recovery solution built on VMware Site Recovery Manager. We provide all the standby resources you need to bring your environment online and achieve seamless business continuity.
100% Uptime Service Level Agreement
Whichever products you choose, our 100% uptime SLA guarantees your service will be available 100% of the time, or your money back. And if we were ever to make a mistake, we would reimburse you immediately – probably before you had time to ask. That's our promise.
Technical Account Manager (TAM)
Along with your personal account manager, StratoGen will assign you a TAM. They will be your first point of contact for technical resources, able to put you in touch with the right in-house technical staff, and to ensure that any technical queries are followed through to completion. Working in this way we become an extension of your team, not just another service provider.
World Class Datacentres
StratoGen own and operate VMware cloud platforms in datacentres across the UK, US and Asia. Your infrastructure will be located in one of our tier 3 facilities which have full SSAE-16/ISO27001 certification. ISO27001 is the internationally recognised auditing standard for the management of information security, and is your assurance that StratoGen has the controls and safeguards in place to meet the highest security standards for your valuable data. Read more about our datacentres.
We become an extension of your team, not just another service provider.
Highly Resilient Network
We’ve always been dedicated to offering organisations the lowest latency, most reliable connectivity available. With redundant multi-gigabit capacity, 24/7 network operations centre, and peering with the world's top carriers, the StratoGen network is built for serious Internet operations. Once you are connected to the StratoGen network, you are guaranteed to stay connected with our 100% uptime service level agreement.
To keep your business running smoothly, our staff have one mission: to serve you, our customer, and in doing so, to exceed your expectations. To make sure they can accomplish that mission for you, StratoGen has stringent requirements for employee certifications and invests continually in ongoing training for them.
All our staff are guided by specific processes, procedures and methodologies, generally regarded by the hosting industry as "best practices".
At StratoGen we believe you should be able to talk to a TECHIE™ whenever you need to. We don’t use a call centre to triage our support issues – we get you through to a TECHIE™ as quickly as we can to get your issue resolved. StratoGen TECHIES™ are highly skilled engineers with VMware certification, and a strong pedigree in networking, infrastructure and systems administration; they know what they are talking about and love solving your problems. Our support helpdesk is available 24x7 by email or telephone.